Voyage Portals
EXPLORE CRUISES

Independent cruise travel guide

Privacy Policy

This is the privacy policy for Voyage Portals, an independent English-language New Zealand travel information website for people planning and understanding cruise journeys. It explains how we may handle personal information through voyageportals.com and when you contact us directly. Voyage Portals is not a cruise line, ship operator or booking operator.

Effective date: 26 October 2026

A practical privacy summary

This policy explains the kinds of information Voyage Portals may collect, why we may use it, how it may be protected or shared, and how you can ask a privacy question or make a request. Our website, the tools used with it and applicable requirements can change over time, so this policy should be read with its effective date in mind.

Information Voyage Portals may collect

The information involved depends on how you use the website and whether you choose to contact us. We aim to keep collection relevant to operating a useful, independent travel-information service.

1

Direct contact

Information you provide directly

You may provide personal information when you contact Voyage Portals through an enquiry form or by email. This can include your name, email address, subject line, message content and any other details you choose to include. For example, you may ask a question about a guide or explain what information you are trying to find. Please do not send unnecessary sensitive personal information through ordinary website enquiries. If you email us at [email protected], the information in that message may be handled so we can understand and respond to it.

2

Website use

Information collected through website use

Depending on the services and settings in use, visiting voyageportals.com may generate technical and usage information. This may include device and browser information, IP-related information, pages viewed, referring pages, approximate location inferred from technical information, and interaction or diagnostic data. Information of this kind may help us operate and secure the site, understand how visitors use its pages and identify areas that need improvement. It is not intended to turn ordinary readers into a booking profile or to suggest that Voyage Portals operates a cruise service.

3

External services

Information from third parties or linked services

We may receive information where you interact with a third-party service connected with the website or where a service helps us deliver a relevant site function. External websites and services may have their own privacy practices, terms and technologies. A link from Voyage Portals does not mean that we control those practices or are responsible for them. We encourage you to read the privacy information provided by any third party before supplying information or using its services.

How information may be used

Where information is collected, Voyage Portals may use it for practical purposes connected with running the website and responding to you.

Privacy purpose

Responding to enquiries

Direct-contact information may be used to read, manage and respond to your message, and to communicate about the matter you raised. If you contact us by email, a reply may be sent to the address you provide. Our response is intended to relate to your enquiry, such as a question about content or privacy, rather than to create an ongoing promotional conversation that you did not ask for.

Privacy purpose

Operating and improving the website

Technical and usage information may be used to maintain website functionality, understand how editorial pages are used, improve accessibility and practical guidance, and troubleshoot problems. This can include helping us identify:

  • pages that may be difficult to use or find;
  • content areas that need clearer explanation; and
  • security, performance or compatibility issues.

Privacy purpose

Security, compliance, and protecting rights

Information may be used where reasonably necessary to protect the website, prevent misuse, meet legal obligations, or establish, exercise or defend legal claims. Any such use will be limited to purposes compatible with this policy and applicable requirements. We aim to take a measured approach: protection and compliance work should support a safe, reliable information service without using personal information more broadly than is reasonably needed.

Cookies and similar technologies

Cookies are small files, or similar tools, that can be stored or accessed through your browser or device. Voyage Portals may use cookies and similar technologies to help the website function, remember relevant preferences, understand usage, and support security or performance. The particular technologies in use can depend on the services and settings available at the time. This policy does not assume that every possible category of technology is active whenever you visit the website.

Third-party technologies and links

Third parties may set or access technologies when their services are used with the website. Those third parties are responsible for their own practices, and their privacy information should be reviewed for details of how they handle information. Voyage Portals’ policy applies to our website practices, not to a third party’s separate terms or notices.

When information may be shared

Voyage Portals may share or disclose information only in limited circumstances connected with operating, protecting or transferring the website responsibly.

Service providers supporting the website

Information may be handled by carefully selected providers that help operate, host, maintain, secure, analyse or support the website, where that handling is needed for their services. Such providers should handle information only as necessary for the relevant service and subject to appropriate obligations. We do not need to name a provider in this policy for the principle to apply: the important point is that support services may require limited information handling in order to help the website run.

Legal, safety, and business-protection disclosures

Disclosure may occur where reasonably necessary to comply with law, respond to lawful requests, protect the rights or safety of Voyage Portals or others, investigate suspected misuse, or protect the security of the website. This is not a statement that disclosures happen routinely. Any disclosure would be considered in light of the circumstances and limited to what is reasonably appropriate for the relevant purpose.

Business changes or reorganisations

Information may be transferred or disclosed as part of a proposed or completed business transaction, reorganisation or transfer of website operations, subject to applicable requirements. This does not indicate that any such transaction is planned. If a material change affected how information is handled, this policy or another appropriate notice may be updated where required.

Retention, security, and international handling

These principles explain how Voyage Portals approaches the practical handling of information without promising fixed outcomes that may not suit every situation.

Retention

Information may be retained only for as long as reasonably needed for the purposes described in this policy, to meet legal or operational needs, resolve disputes, or enforce agreements where relevant. The appropriate period can vary with the nature of the information, the reason it was collected and the context of the interaction. We do not state a fixed retention period here because a single period would not accurately cover all information or circumstances.

Security

Voyage Portals uses reasonable steps intended to protect personal information from inappropriate access, use, loss or disclosure. However, no internet transmission or method of storage is completely secure, and we cannot guarantee absolute security. Please use care when sending information electronically and avoid including unnecessary sensitive personal information in ordinary messages. If you have a privacy concern, contact us so it can be understood in its proper context.

International processing

Website-related providers or systems may be located in, or process information from, countries outside New Zealand. Where this may occur, reasonable steps may be taken to handle information consistently with applicable privacy requirements. This is a conditional statement about the possible operation of website services; it does not identify a particular processing country, storage location or formal transfer mechanism.

Your privacy choices and contact route

Privacy request

Making a privacy request

You may contact Voyage Portals to ask about personal information held about you, seek access or correction where applicable, withdraw a permission where relevant, or raise a privacy concern. To help us consider a request appropriately, we may ask for further information needed to verify your identity or understand the relevant interaction. We will consider requests in light of the circumstances and applicable requirements; this does not mean that every request can be fulfilled in every situation. Please provide only the details needed for us to locate and understand your enquiry.

If you are concerned about privacy

Please contact Voyage Portals first so that we can understand and try to address the concern. Additional complaint options may be available under applicable privacy law, depending on your circumstances. Nothing in this policy limits rights that may apply to you.

Policy changes and effective date

Changes to this policy

Voyage Portals may update this policy to reflect changes to the website, its information-handling practices or applicable requirements. The updated version will be posted on this page at voyageportals.com/privacy/ with a revised effective date. When you return to the website, we encourage you to review this policy periodically so you can understand the current version.

Effective date: 26 October 2026